Shipping

We have a number of delivery options for you to choose from, depending on where you are in the world and how you wish your parcel to be delivered.

Please see the below chart for shipping rates and estimated delivery times:

Please note, shipping may take longer to arrive during busy periods, or in some circumstances courier delays may occur.

Orders must be placed before 2pm GMT Mon-Fri to be processed on the same day. 

We would not advise placing Express shipments over Bank Holidays if it is vital that the order is delivered within given delivery times above, as couriers may experience delays during this time.

* Standard shipping for orders placed in Europe and Rest of World is not available for all countries, so in this case there will only be an Express service offered at the checkout cart.

* Free Shipping and discounted Express Shipping is not available in all countries.

Please keep in mind that shipping times may be delayed during the Christmas Holiday period due to Bank Holidays and changes in courier working days.

FAQS

WILL MY ORDER BE TRACKED?

Yes if you have chosen a tracked service, all tracked orders made with Elena Dolce will be fully tracked via the relevant courier chosen at the checkout cart. The tracking number will be emailed to you inside your shipping confirmation email, so that you can keep an eye on your parcels journey whilst it's on it's way to you. Please ensure you check your junk mailbox incase your shipping confirmation email lands in there.

WILL I HAVE TO PAY ADDITIONAL TAXES OR DUTIES ON MY ORDER?

All orders from Elena Dolce are shipped from the United Kingdom. You will be liable for all import duties, customs and taxes applicable to your order.

Please be aware that Elena Dolce does not have any control for any duties, customs and taxes levied by the country your order is being shipped to. We cannot advise you what the cost will be as these charges can vary according to country.  

Since these fees are not computed nor applied to orders by Elena Dolce, please contact your local customs office to find out more information if you are unsure of the charges.

CAN I CHANGE MY DELIVERY ADDRESS AFTER PLACING MY ORDER?

After placing your Elena Dolce order through the website, for your own security unfortunately our team will be unable to change the address on your behalf. In this circumstance, you will be asked to contact the courier with the tracking number provided to rearrange your delivery address directly with them.

WHAT DO I DO IF THERE IS NOBODY HOME TO RECEIVE THE DELIVERY?

In the circumstance that there is nobody at home to receive your delivery, the courier may leave your order in a safe place - this will be advised on a delivery note posted through your door by the courier.

If they find that there is no suitable safe place for your delivery to be left, the courier will leave a card instructing you on the options of how to arrange for your goods to be redelivered. 

In some rare circumstances you may experience that your parcel hasn’t arrived and there is no card posted through the door. If this is the case, please contact the courier as soon as possible with your tracking number to rearrange delivery at your earliest convenience.

Please note, It is important that this is done as soon as possible after the suggested delivery time has passed, to ensure the courier doesn't abandon your delivery.