WHAT IS CLEARPAY?
Clearpay is a service that allows us to offer our customers the ability to make purchases now and pay for them in four payments made every 2 weeks without any interest.
HOW DO I USE CLEARPAY?
Just shop ElenaDolce.com and checkout as usual. At checkout, choose Clearpay as your payment method. You will be directed to the Clearpay website to register and provide payment details (Visa or Mastercard). If you’ve used Clearpay before, just log in to your Clearpay account. Then complete your order – it’s that easy!
Please note, all items in your shopping bag must be eligible for Clearpay, and the bag value must be between £10 and £1000.
CAN I USE CLEARPAY IF I’M AN INTERNATIONAL CUSTOMER?
Clearpay is currently only available to customers with a UK billing address. Customers with international billing addresses will not be able to create a Clearpay account.
HOW DOES THE CLEARPAY SCHEDULE WORK?
All Clearpay customers are required to make their first payment at the time of purchase. The remaining three payments are deducted automatically every 2 weeks in instalments from your selected payment method. If you would like to make additional unscheduled payments before they are due, you may log in to Clearpay to make your payments early. Clearpay will then adjust the amount owed accordingly.
You can log in to your Clearpay account anytime to view your payment schedule or make a payment before the next due date.
WHAT IF I CAN’T PAY A CLEARPAY INSTALMENT?
If funds are not available at the time the automatic payment is due, you will be charged an £6 late payment fee by Clearpay. An additional £6 fee will be charged if the missed payment is not made within 7 days. Late fees will not exceed 25% of the total order.
WHEN WILL MY ITEMS BE DELIVERED IF I USE CLEARPAY?
Clearpay orders are delivered within our usual delivery timeframes like any order from Elena Dolce. Free standard delivery is available for orders over £75. Please visit our Delivery page for more info.
IS THERE A LIMIT TO HOW MUCH I CAN SPEND ON A SINGLE CLEARPAY TRANSACTION?
Yes, your bag value must be between £10 and £1000 to use Clearpay at Elena Dolce.
HOW DO I RETURN OR EXCHANGE AN ITEM WITH CLEARPAY?
Clearpay returns follow our standard return process. Please note, refunds for Clearpay will be refunded from Elena Dolce to Clearpay. As soon as the refund is processed it will drop into your Clearpay online account. Have more questions about Clearpay returns? Go to help.clearpay.co.uk.
WHERE CAN I FIND OUT MORE ABOUT CLEARPAY?
Your payment schedule will be emailed to you. If funds are not available at the time an automatic payment is due, you will be charged a late fee of £6. If left unpaid an additional seven days, another fee of £6 will be charged. However, total late fees will not exceed £36 or 25% of the total order (the lesser amount). More info can be found at https://help.clearpay.co.uk/hc/en-gb